frequently asked questions
What is your cancellation policy?
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If you need to postpone or cancel your session, please give 48 notice. If you cancel within this window, you will be charged for the session.
What is your sick policy?
If you are feeling unwell and cannot come in-person, we are able to move your session online.
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How often should I come to therapy?
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I recommend counselling sessions to be weekly or bi-weekly, especially in the beginning as this will support in strengthening our therapeutic relationship. With that being said, there are no rules, we can find a frequency that makes sense for you.
Counselling is for anyone who is looking for support, change, or a deeper understanding of themselves. You don't need to be in crisis or have a specific diagnosis to benefit from therapy.
Many of my clients come to counselling because they're feeling overwhelmed, stuck, anxious, disconnected, or are navigating a difficult life transition. Others are looking to improve their relationships, process past experiences, build self-esteem, or better understand patterns that keep showing up in their lives.
Whatever brings you here, counselling offers a space where you can slow down, explore what's going on, and work toward the changes that matter most to you.
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Who is counselling for?
What is the therapeutic process like?
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The therapeutic process is unique to each person. In our first sessions, we'll explore what has brought you to counselling, what feels important to focus on, and what you hope to get out of therapy.
As we build a relationship, we'll work together to better understand your experiences, patterns, emotions, and challenges. Depending on your needs, this may involve learning new coping skills, processing difficult experiences, improving relationships, or creating space for reflection and self-understanding.
Therapy isn't about having all the answers—it's a collaborative process where we can explore what's happening and work toward meaningful change together.
Yes. What you share in counselling is confidential, and creating a space where you feel safe to speak openly is an important part of the therapeutic process.
There are a few exceptions where I am legally and ethically required to break confidentiality:
If there is a risk of serious harm to yourself or another person
If I suspect that a vulnerable person, such as a child or elder is being abused, neglected, or is otherwise in need of protection.
If I am required to disclose information by a court ordered subpoena or other legal requirement.
If any of these situations arise, I will do my best to discuss them with you whenever possible.
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Is what I share confidential?
Yes, I offer a limited number of sliding scale spaces to help make counselling more accessible. At the moment, my sliding scale spots are full. If you would like to be considered for a future opening, please feel free to email hello@counsellingwithnava.com to be put on the sliding scale waitlist.
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Do you offer a sliding-scale?
Are sessions covered by extended health benefits?
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Many extended health benefit plans provide coverage for counselling services with a Registered Clinical Counsellor (RCC). Coverage varies depending on your specific plan, so I recommend checking with your insurance provider to confirm your eligibility and annual coverage amount.
Payment is due at the time of your session, and a receipt will be provided for you to submit for reimbursement.
Individual Therapy:
$165 for a 50 minute session
$230 for a 75 minute session
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What are your rates?
Relationship Therapy:
$200 for a 50 minute session
$260 for a 75 minute session
I accept credit card, e-transfer, exact cash, or cheques.
How do we start working together?
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The first step is to reach out by email or by clicking the button below to schedule a virtual consultation. This is a chance for us to connect, talk about what's bringing you to therapy, and see if we feel like a good fit.
If you decide you'd like to move forward, we'll schedule our first session, and begin exploring your goals, concerns, and what you're hoping to get out of counselling.
You're welcome to ask any questions along the way—I know starting therapy can feel like a big step!